FAQ

How do I register?


To place an ad or respond to an ad via the CONTACT SELLER link you must REGISTER for a free account.


The only personal information we ask from you during registration is your e-mail address. You create your own Username and Password. (Your Username does show on your ads as "Posted By"). We don't spam our members or sell or lease our membership list. For convenience's sake, when you register for classifieds, you are also registered to use our online forums. This gives you a single login for Castanet, instead of two separate ones to remember. See our PRIVACY POLICY for more details.


Please note that once you have completed the registration form and clicked on SUBMIT, you will receive an account activation link via e-mail. You MUST click on that link (or copy and paste to your web browser) before you attempt to log in for the first time.


If you do NOT receive the activation e-mail within a few minutes, please check your junk/spam folder and, if you still don't see it, check your spam settings. The default setting for some Internet providers is to automatically delete junk mail before you are able to view it.

 


How do I place an ad?


Log in to Classifieds: Login to your account using the Login or Login with Facebook links. Only registered users can place ads and passwords is case sensitive.


Submit your Ad:
Select the CATEGORY FOR YOUR AD from the drop-down menu under the directional arrow. Select sub-categories if applicable.


Please note: items must be placed in a specific, applicable category. We do NOT accept ads with several miscellaneous items.

 

Enter your ad information into the appropriate fields. (TO AVOID SCAMMERS, WE STRONGLY ADVISE THAT YOU DO NOT LIST YOUR EMAIL ADDRESS IN YOUR AD DESCRIPTION!) The Title and Description are REQUIRED fields.

 

**Collectors: You are welcome to post unlimited ads.

 

 

 

What does it cost?

 

 

Ads are free to place.  We do offer ad upgrade options such as; Premium Ads and Highlighted Ads.

 

 

When will my ad go up?

 

 

Ads within an hour during business hours including holidays and weekends. To ensure quality ads all new ads must be approved before they are allowed on site.  Even though you may be making only minor edits to your ad, it will still be temporarily removed from the site until it is re-approved.

 

 

How long does my ad stay on site?

 


Ads stay on site for 60 days.  Three days prior to your ad expiring, you will receive an e-mail reminder.  You will have two options, one to REPUBLIST your ad and the other to CANCEL your ad.  You just need to be logged in and simply click on the appropriate link.

 

If you would like to DELETE your ad prior to the expiration date you can login to your account at anytime to delete an ad.

 


How do I respond to an ad?

 


Anyone can view an ad, but you must have an account to respond to an ad where an e-mail address is not stated in the ad. Why do we do this? Our system protects the seller from getting on a spam list by using our system as a middleman to pass messages through. For the buyer's convenience, we advise all sellers to include their phone numbers in ads, but not everyone is comfortable with that advice.


To contact a seller:

Login with your EMAIL and PASSWORD. Go to the ad you are interested in.  Click on the ad to open it up completely.


Click on the green Contact Seller button.  This is directly under the ad main image.  Enter your message and SUBMIT.  An e-mail will be sent to the advertiser.


The seller's e-mail address is not displayed unless they choose to reply to the sender.


*** The Contact Seller button is NOT displayed on your own ads if you are logged in.


Please note that we do NOT send messages to the seller on your behalf.

 

 

What is a watch-list?

 


The WATCH-LIST is a feature that allows you to easily return to ads that you are interested in. Think of it like a bookmark for classifieds.


Say you were shopping for a car. You searched through 50 cars, and found five you were interested in. When you were on each of your five favorites you would click the ADD TO WATCH-LIST. At any time you can view your watch-list thru your "My Account" link at the top of the screen. Watch-list makes it easier to compare items and find them again in the future.


Simply click on the Delete from your Watchlist area under "My Account" button if you no longer want to track an ad.

 

 

How do I EDIT or DELETE an ad?

 


Login with your USERNAME and PASSWORD using the Login or Login with Facebook link.


Click on the "Manager Your Listings" button under My Account area.


You will see your ads listed.  Choose your desired option, eithor Delete or Edit.


Please note that after 90 days, cancelled ads will be purged from our site. These ads are NOT retrievable.